Thank you for shopping with ADE-OBI FOODS! We want you to be completely satisfied with your purchase. If for any reason, you are not happy with your items, please review our return and refund policy below.

Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within three (3) days of purchase.
  • The item must be unused, in its original packaging and with all tags and accessories intact.
  • Proof of purchase (receipt or order confirmation) is required to process a return.
  • Non-returnable items: Certain products, e.g., final sale items, perishable goods, etc., are not eligible for return.

How to Return an Item

To initiate a return:

  1. Contact us at [email protected] or phone 0204378829 with your item and proof of purchase.
  2. We will provide you with instructions on how to proceed with the return.

Return shipping fees (if applicable) are the customer’s responsibility unless the return is due to an error on our part (e.g., defective item, wrong product shipped).

Refund Process

  • Once we receive and inspect your returned item, we will process your refund.
  • Refunds will be issued using the original payment method used for the purchase.
  • Please note that depending on your payment method, it may take 5 – 10 business days for the refund to reflect on your account.

Cancellation policy

Once your order has been submitted, processed and shipped out, we are unable to cancel or amend online orders. Please review your cart and ensure all details provided are full and correct at the time of order.

Exchanges

  • We offer exchanges for items of the same value, subject to product availability.
  • If you would like to exchange an item, please contact us to confirm stock and initiate the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within two (2) days of receipt. We will assist you in resolving the issue by providing a replacement; however, this is dependent on stock availability. A full refund will be processed, if only the product is out of stock.

Final Sale Items

Items on final sale or stock clearance cannot be returned or exchanged:

Customer Service

If you have any questions about our return and refund policy, please don’t hesitate to reach out to our customer service team:

Thank you for your understanding and for shopping with ADE-OBI FOODS!