Frequently Asked Questions (FAQ)

At Ade-Obi Foods, we offer a wide range of authentic African food products, including dried fish, spices, condiments, healthy staples, snacks, and more. Our products are carefully sourced and crafted to bring the true taste of home to your kitchen.

To place an order, simply browse our product categories, select the items you wish to purchase, and add them to your cart. Once you’re ready, go to the checkout page, enter your shipping details, and complete the payment process.

We accept major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer payment through third-party services like PayPal and Stripe for secure transactions.

Once your order is processed and shipped, you will receive an email with tracking information. You can use this to track your order’s status and delivery progress on the courier’s website.

Currently, we only ship within New Zealand. We are working on expanding our shipping options and will update our customers when international shipping becomes available.

Once your order has been processed and shipped, we are unable to cancel or amend it. Please review your cart and details before placing an order to ensure everything is correct.

If you have any questions or need assistance, please reach out to our customer support team at 0204378829 or email us at contact@adeobifoods.com.

Yes, all of our products are carefully sourced to ensure that we offer authentic African ingredients and foods, representing the true taste and tradition of African cuisine. From spices and condiments to dried fish and healthy staples, you can trust that our offerings bring the rich flavors of Africa to your kitchen.

You can see the availability of each product directly on the product page. If a product is out of stock, we will indicate that on the page and give an option to be notified when it’s back in stock.

Yes! We offer regular promotions and seasonal discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers and deals!

If you receive a damaged or incorrect item, please contact us within 2 days of receiving your order. We’ll make sure to resolve the issue quickly by sending you a replacement or processing a refund.

Once an order is placed and processed, we cannot change the shipping address. Please make sure your details are correct before completing the checkout. If you notice an issue, contact us immediately, and we’ll do our best to assist you.

Yes, we offer bulk purchasing for some of our products. If you are interested in buying large quantities, please contact us directly for special pricing or wholesale inquiries.

Many of our products are naturally gluten-free, such as plantain flour, yam flour, and certain dried fish. However, it’s always recommended to check the product labels for specific dietary information.

We recommend storing most of our products in a cool, dry place. Dried fish, spices, and condiments should be kept in airtight containers to preserve freshness. For items like flour and grains, please follow specific storage guidelines mentioned on the product packaging.

Yes, we provide digital receipts for all orders. You’ll receive an email with your receipt after your purchase.

If you’re looking for a specific African food item that isn’t listed on our website, please feel free to contact us. We may be able to source it for you or recommend a suitable alternative.

Yes, we ship to rural areas within New Zealand. However, delivery times may vary depending on your location.